You'll find  answers to the most frequently asked questions we get here.  If you don't find your answer, feel free to contact us directly.  

Travel

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What airport should we fly into?

Zihuatanejo/Ixtapa Airport (ZIH)

Can you arrange airport transfers?

Yes, please let us know what time you arrive and how many guests are with you - a chauffeured car will await you at the airport.

Is parking available on site?

Yes.

I’ve seen travel advisories about the state of Gurrero. Is this area safe?

Yes. Troncones is a small, quiet fishing village. 

The travel advisory stems from  incidents in Acapulco, which is four hours away. Per a recent US State Department meeting, Guerrero wasn't becoming more dangerous, but other states in Mexico -- such as Quintana Roo (which includes Tulum, Cancun, and Playa Del Carmen) -- are now rated higher on the scale, which in turn, moves everyone else up. 


As is the case in all cities, be aware of your surroundings, don't flash a lot of cash, and use common sense (like think twice about staying out after midnight, or buying street drugs). 

BOOKING

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What is your payment policy?

Reservations will be confirmed upon receipt of 50% of the cost of your stay. 

The balance is due 45 days prior to arrival.

Are reservations refundable?

Rates are non-refundable if reservations are cancelled, unless we are able to completely re-book your reservation dates, in which case we will refund 50% of your pre-paid reservation.

What forms of payment are accepted?

Personal check, PayPal or credit card (with a 4% processing fee).

Are meals included with the weekly rental rate?

No, dining packages are additional. 

Please let us know at the time of booking if you would like to include this.

What's the appropriate gratuity to leave the staff?

As with all luxury hospitality, at Villa Milagro, tipping is greatly appreciated for exceptional service by the staff. Generally speaking, a minimal gratuity of US$10 (MX$200 pesos)/day for each suite is appropriate, and can be left at the end of your stay. 

THE MIRACLE VILLA

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Is the Villa kid-friendly?

Yes! Villa Milagro is a wonderful place for children to explore. Of course, were ask that you keep a close eye on the young ones around stairs and the pool.


You'll have access to vetted child care help so you can enjoy adult-friendly activities as desired.  Let's discuss your onsite child care needs prior to your arrival. 


Do the rooms all have private bathrooms?

Yes, all the suites have a private bath.

What should we bring with us?

All linens are provided along with purified water. Each suite's bathroom includes luxurious shampoo, conditioner, a hair dryer and towels.  Our kitchen is fully equipped. All food and drink will need to be provided by the guest if you do not take advantage of our dining packages.

Do you have WiFi?

Villa Milagro has WiFi throughout the property.

Can we have friends over at the Villa?

Yes. You are welcome to entertain outside guests at the Villa. An extra fee may apply if additional staff, food or lodging is required. 


You may entertain all day from 09:00 a.m. to 11:00 p.m.

Can I host an event at the Villa?

Villa Milagro is the perfect space for events and celebrations; like, weddings, bachelor or bachelorette parties, family reunions or gatherings, birthdays or even business off-sites.  


Let us know at least four weeks prior to your arrival, and our expert team will work with you to coordinate and design a special package to help make your event miraculous.